Return & Refund Policy

Quick Checklist Reference:

• Item is still within 7 days from the day you received it.
• Tag intact and attached to the item with its original brand packaging.
• Item packed neatly and securely, together with the packing list.
• Make sure the item is unwashed, unworn as when it first arrived.
• Make sure the item does not fall under the list of non-exchangeable & non-returnable items.
• Must complete request return (Steps to Request Return).

 

1. Damage products/ Wrong Products

If you have received products that you did not order or a damaged/defective product please do not remove or take out the product from original packaging. Please (Whatsapp>) our customer services team and let us know the details of your package (visual evidence eg. photo/video of products) to expedite the process.

 

2. Exchange Procedure

Please follow the below steps to process the exchange:
• Repurchase new order to reserve your stock and receive it in the next 3 days.
• Request return & refund for the old order, process return & refund steps (Click Here).

 

3. Return & refund Procedure

• (Click Here) for return & refund steps
• Refunds are typically issued via your payment method.
• Buyer has to bear the return shipping fee, and keep track of the parcel until it reaches our warehouse
• Our warehouse team takes 3 working days to the item upon receiving.
• Refund amount would be refunded within 7 working days after our warehouse team confirm your parcel received

 

Take Note:

• Sport Planet reserves the rights to the withhold any refund if your original item has not reached our warehouse.
• Refund amount would be refunded within 7 working days after our warehouse team confirm your parcel received.
• Ensure that refund details given are correct. Sport Planet did not take responsibility on incorrect details given.
• Voucher codes cannot be re-issued and non-refundable. If you return item that was purchased using a voucher code, only the final paid price (after discount) will be refunded.

 

4. Non-Exchangeable & Non-Refundable Items & Brands

Please refer to Product Page for your item’s return/exchange eligibility